Refund Policy
This page explains exactly when you can get your money back, when you cannot, and why. It is written to be read once and understood, not to be difficult.
What you are buying
SS7 Trader sells a licence to use analysis software for a fixed term — one, three or six months. You are paying for access to a tool, not for a trading result, and not for a service that manages money on your behalf.
Because access is granted immediately and the software begins delivering analysis straight away, this is digital content supplied at once under UK consumer law. That classification is what drives everything below.
Your statutory 14-day right, and how it ends
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer buying digital content online normally has 14 days to cancel and receive a full refund.
That right ends before the 14 days are up if, at checkout, you expressly asked us to begin supplying the content immediately and acknowledged that doing so ends your right to cancel. We ask for that acknowledgement at checkout, and we record it.
If you tick the immediate-access box at checkout and we then give you access, your 14-day cancellation right ends at that moment. If you did not tick it, or we could not give you access, the 14-day right still applies and we will refund you in full.
You always keep this right in full if you are buying as a business rather than as a consumer — in which case it never applied — or if you cancel before access is granted.
When we do not refund
Once access has been granted under the acknowledgement described above, we do not refund for any of the following:
- Change of mind. Deciding the product is not for you after using it.
- Trading losses. The software produces analysis; you decide what to do with it. Losses are not a product defect, and no result is promised anywhere on this site.
- Not using it. A licence you did not open still ran for its term. The same applies to a term you forgot was running.
- Signal volume or accuracy not matching your expectation, where we have not published a figure promising it. We publish research measurements with their limits and failures, and we make no guarantee about any account’s results.
- Your broker. Broker restrictions, account closures, payout changes, or a broker becoming unavailable in your country. We do not control any broker and are not affiliated with one.
- Partial terms. We do not pro-rate an unused portion of a term you chose to end early.
Binary and leveraged products are restricted or prohibited in some countries. It is your responsibility to confirm what is permitted where you live before purchasing. We cannot refund a licence because the market it covers turns out to be unavailable to you.
When we always refund
The clause above is about change of mind. It is not a way of keeping money we should not have taken. We refund in full, without argument, in every one of these cases:
- You were charged twice for the same licence, or charged after cancelling.
- Access was never delivered and we could not fix it.
- The product does not do what this website says it does. Not “did not make money” — does not function as described.
- The service is substantially unavailable for a prolonged period during your term through our own fault.
- The payment was not made by you and was fraudulent.
- You cancelled before access was granted.
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. Nothing on this page removes those rights, and nothing on this page is intended to.
Cancelling, and what happens next
Licences are sold as fixed terms, not rolling subscriptions that renew silently. When a term ends, access stops and you decide whether to buy another one. There is nothing to cancel and nothing that quietly takes another payment.
If a payment method of yours is ever set up to recur, you can stop it at any time by writing to us, and it will take effect before the next charge. Stopping future payments does not refund a term already running.
How to ask for a refund
Email support@ss7trader.com from, or quoting, the email address you paid with. Tell us what happened in your own words. You do not need a form or a reference number.
We aim to reply within one working day and to reach a decision within five. Approved refunds are returned to the original payment method through Stripe, and typically appear within 5–10 working days depending on your bank.
Include these and it will be quicker
The email you paid with, the approximate date of purchase, and a sentence about what went wrong. If it is a technical fault, a screenshot is worth more than a description of one.
support@ss7trader.comChargebacks
If you believe you are owed a refund, please write to us first. A chargeback raised without contacting us costs both sides time and the outcome is usually slower than simply asking.
Where a chargeback is raised for a licence that was delivered and used, we will present our records — including the checkout acknowledgement described in clause 2, and the access logs — to the card issuer. Where a chargeback is raised because we genuinely got something wrong, we will not contest it.