Privacy Policy
What we collect, why we collect it, who else touches it, and how to make us stop. Written to be checked rather than skimmed.
Who controls your data
SS7 Trader, based in the United Kingdom, is the data controller for personal data collected through ss7trader.com and our products. That means we decide what is collected and why, and we are accountable for it.
For anything on this page, write to support@ss7trader.com.
What we collect
| Data | Where it comes from | Needed? |
|---|---|---|
| Email address | You, at checkout or when you contact us | Required |
| Name, if you give one | You, when you contact us | Optional |
| Country and currency | Stripe, at checkout | Required |
| Payment confirmation and last 4 digits | Stripe — we never see the full card | Required |
| Licence and access records | Generated when you use the product | Required |
| Support messages | You, by email, Telegram or WhatsApp | Optional |
| Server logs: IP address, browser, timestamps | Automatically, when you visit | Automatic |
| Broker or platform name | You, if you tell us during support | Optional |
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Giving you the licence you paid for and keeping it working | Performance of a contract |
| Taking payment and preventing fraud | Contract, and legal obligation |
| Answering your support messages | Contract, and legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Keeping the service secure and detecting abuse or licence sharing | Legitimate interests |
| Telling licence holders about changes that affect them | Contract |
| Marketing emails, if you asked for them | Consent — withdrawable at any time |
Where we rely on legitimate interests, we have weighed our interest against your rights. You can object at any time and we will stop unless we have a compelling reason not to, which we would explain.
What we never collect
We never collect or ask for your broker password, trading account credentials, or API keys. Our software produces analysis and does not connect to your trading account. Anyone claiming to be us who asks for these is not us — report it to support@ss7trader.com.
We also never see your full card number. Stripe handles the card and passes us only a confirmation and the last four digits.
We do not buy personal data from third parties, and we do not sell, rent or trade yours. There is no version of our business where that happens.
Who else processes your data
We use a small number of providers to run the business. Each processes data on our instructions under a contract.
| Provider | What for | What they see |
|---|---|---|
| Stripe | Payments | Your card, email, country |
| Hostinger | Website and email hosting | Site data, server logs, your emails to us |
| Our own servers | Licences, signal delivery, dashboard | Email, licence and access records |
| Telegram | Signal delivery and support, if you use it | Your Telegram username and messages |
| WhatsApp (Meta) | Support, if you use it | Your phone number and messages |
Telegram and WhatsApp are third-party messaging platforms with their own privacy policies. If you contact us there, that platform sees the conversation. If you would rather it did not, use email.
We may also disclose data where the law requires it, or to establish or defend a legal claim — for example, presenting purchase records to a card issuer during a chargeback.
Cookies
We use cookies that are necessary for the site and dashboard to work — keeping you signed in and keeping your session secure. These do not require consent.
Where any non-essential or analytics cookie is used, it is set only after you consent, and you can withdraw that at any time through your browser settings. Blocking necessary cookies will stop the dashboard from signing you in.
How long we keep it
| Data | Kept for |
|---|---|
| Purchase and accounting records | 6 years — required by UK tax law |
| Licence and access records | The term, plus 12 months |
| Support messages | 24 months |
| Server logs | 90 days |
| Marketing consent records | Until you withdraw, plus 12 months |
After these periods data is deleted or anonymised.
Transfers outside the UK
Some of our providers process data outside the UK, including in the United States. Where that happens, the transfer is covered by an adequacy decision or by the International Data Transfer Agreement / Addendum with appropriate safeguards.
You can ask us for details of the safeguards applying to any specific transfer.
Security
Access to systems holding personal data is restricted and credential-protected, traffic to the site and dashboard is encrypted in transit, and sessions are token-based rather than password-replayed.
No system is perfectly secure. If a breach occurs that is likely to risk your rights, we will tell the ICO within 72 hours and tell you without undue delay where the risk to you is high.
Your rights
Under UK GDPR you have the right to:
- access a copy of the personal data we hold about you;
- correct anything inaccurate;
- erase it, where we have no overriding obligation to keep it — accounting records being the usual exception;
- restrict or object to our processing;
- portability — receive your data in a machine-readable form;
- withdraw consent at any time, where consent was the basis.
Write to support@ss7trader.com. We respond within one month, free of charge. We may ask you to confirm your identity first — handing your data to whoever asks for it would defeat the point.
You can complain to the UK Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would rather you told us first so we can fix it, but that is your right and it does not need our agreement.
Children
Our products are not for anyone under 18 and we do not knowingly collect data from children. If you believe a child has given us personal data, tell us and we will delete it.
Changes, and how to reach us
We may update this policy. The date at the top tells you which version you are reading, and material changes will be emailed to licence holders.
Data protection enquiries
Every request under this policy — access, correction, erasure, objection, or a complaint — goes to the same address, and reaches a person rather than a queue.
support@ss7trader.com